PRIVACY POLICY / PDPA

1. Introduction

Richmond Asia Group Sdn Bhd (202501024217 (1625630-W)), having its registered address at Suite 28.01, Level 28, Menara Prestige, No 1, Jalan Pinang, 50450 Kuala Lumpur. (“the Developer”, “we”, “us” or “our”), respects and is committed to protecting your personal data and privacy.

This Privacy Policy / Personal Data Protection Notice (“Notice”) explains how we collect, use, disclose, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing this website, submitting enquiries, registering interest, booking units, or otherwise providing your personal data, you acknowledge that you have read and understood this Notice.

2. Applicability

This Notice applies to:

  • Purchasers and prospective purchasers
  • Investors and registrants of interest
  • Website visitors and users
  • Tenants and prospective tenants
  • Vendors, consultants, agents, contractors
  • Any third party whose personal data is provided to us

We reserve the right to amend this Notice at any time. Any updated version will be published on this website and shall supersede previous versions.

3. Personal Data of Minors

Our products and services are not intended for individuals under 18 years of age.

If you are under 18, parental or legal guardian consent is required before providing personal data. If personal data of a minor is collected without consent, such data will be deleted upon discovery.

4. Definition of Personal Data

“Personal Data” refers to any information that identifies or relates to you directly or indirectly, whether provided electronically, physically, or otherwise.

5. Types of Personal Data Collected

We may collect and process the following categories of personal data:

5.1 Identity & Contact Information

  • Full name
  • NRIC / Passport number
  • Date of birth
  • Residential and mailing address
  • Email address
  • Telephone number

5.2 Transaction & Financial Information

  • Booking and purchase details
  • Payment records
  • Financing or loan-related information (where applicable)

5.3 Website & Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

5.4 Marketing & Preference Data

  • Property preferences
  • Project interests
  • Communication preferences

5.5 Security Data

  • CCTV footage at sales galleries or premises
  • Access logs (where applicable)

6. Sources of Personal Data

  • Online enquiry or registration forms
  • Physical sales forms and booking documents
  • Emails, calls, and messaging platforms
  • Sales agents and authorised representatives
  • Cookies and website analytics tools

7. Mandatory Personal Data

Certain personal data fields are mandatory. Failure to provide such data may result in:

  • Inability to process enquiries
  • Inability to reserve or purchase units
  • Inability to provide requested services

8. Purposes of Collection and Processing

Your personal data may be processed for the following purposes:

8.1 Sales & Marketing

  • Responding to enquiries and registrations
  • Property promotions and project launches
  • Events, previews, and roadshows
  • Customer relationship management

8.2 Property Transactions

  • Booking and purchase administration
  • Documentation and contract preparation
  • Coordination with solicitors, financiers, and authorities

8.3 Investor & Tenant Management

  • Investment communications
  • Tenant onboarding and management
  • Commercial leasing administration

8.4 Operations & Compliance

  • Accounting, audit, and risk management
  • Legal and regulatory compliance
  • Security and premises management

8.5 Data Analytics

  • Improving website performance
  • Understanding customer preferences
  • Enhancing customer experience

9. Marketing Communications

Where you have consented, we may send marketing communications via email, phone, or messaging platforms.

You may opt out at any time by:

  • Using the unsubscribe option; or
  • Contacting us via the details in Section 14.

10. Disclosure of Personal Data

10.1 Related Parties

We may disclose personal data within our group of companies for the purposes stated above.

10.2 Third Parties

Personal data may be disclosed to:

  • Sales agents and marketing partners
  • Solicitors and legal advisers
  • Banks and financial institutions
  • Property managers and hotel operators
  • IT service providers and cloud platforms
  • Government and regulatory authorities

10.3 Corporate Transactions

In the event of a merger, sale, restructuring, or acquisition, personal data may be disclosed as part of the transaction.

11. Transfer of Personal Data Outside Malaysia

Personal data may be transferred outside Malaysia where necessary. We will take reasonable steps to ensure such data is protected to standards comparable with Malaysian law.

12. Cookies & Website Usage

Cookies may be used to:

  • Improve user experience
  • Analyse website traffic
  • Remember user preferences

You may disable cookies via browser settings; however, some website functions may be affected.

13. Data Subject Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal limitations)

Requests must be submitted in writing.

14. Contact – Data Protection Officer

Data Protection Officer
Richmond Asia Group Sdn Bhd
Suite 28.01, Level 28, Menara Prestige, No 1, Jalan Pinang, 50450 Kuala Lumpur

Tel: 03-27092512
Email: info@richmondasiagroup.com

15. Data Security

We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. However, no internet transmission is completely secure.

16. Data Retention

Personal data will be retained only for as long as necessary to fulfil its purpose or as required by law, after which it will be securely deleted or anonymised.

17. Language

In the event of inconsistency between language versions, the English version shall prevail.

Last Updated: 1 JAN 2026

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